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Frequently asked questions

Everything you need to know about using BookEasy.
Getting started
How do I set up my booking page?

After logging in, go to Preferences in the sidebar to configure your business hours, booking link (slug), and availability settings.

Your public booking page lives at yourdomain.com/book/your-slug. Share it with clients via email, Instagram bio, or your website.

How do I add my team members?

Go to Employees in the sidebar. Click Add member, enter their name and choose a colour. Employees appear in your calendar and clients can pick a preferred team member at booking.

How do I add or edit services?

Navigate to Services. You can create services with a name, description, duration, and price. Services marked inactive are hidden from your public booking page.

Calendar & appointments
How does the week calendar work?

The Calendar shows your whole week colour-coded by team member. Use the staff filter pills to highlight one person's appointments, and switch to Day view to manage a single day in detail.

How do I block time off for an employee?

Open the Day view, navigate to the day, and click a slot. In the side panel you can toggle a block for that employee on that slot. Drag across multiple slots to block several at once.

What happens when there's a booking conflict?

BookEasy checks for overlapping appointments when a booking is submitted. If a conflict is detected, the booking is rejected and a message explains what's clashing — no double bookings will slip through.

Can clients cancel or reschedule on their own?

Not yet — client self-service cancellation is on our roadmap. For now, manage appointment status (confirm, cancel) from the Dashboard.

Account & billing
How do I change my password?

Go to Profile (top-right dropdown) and use the change password form. You can also use the Forgot password flow from the login page.

Is BookEasy free?

BookEasy starts with a 30-day free trial. Manage your plan from the Billing page, or reach out via the Support → Feedback menu if you have questions.

Still need help?
I can't find the answer I need

Use the Support menu in the top bar to send us a Feature request or Feedback — it lands directly in our inbox. Or log in to access support options.